Privacy Policy

Effective Date: 1 August 2025


Ratusan Singapore (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website (ratusan.com.sg), make a purchase, or interact with our services.


By using our website, you consent to the collection and use of your personal data as described below.


1. Information We Collect


We collect and process the following types of personal data:


a. Information You Provide to Us


  1. Full Name
  2. Email Address
  3. Contact Number
  4. Shipping & Billing Address
  5. Payment Information (processed securely by our third-party payment gateway)
  6. Any information submitted via contact forms or customer support


b. Information We Collect Automatically


  1. IP Address and Device Type
  2. Browser Type and Operating System
  3. Pages Viewed and Time Spent on Site
  4. Referring Website
  5. Cookies and Similar Technologies (see Section 6)


2. How We Use Your Information


We use your personal data for the following purposes:


  1. To process and fulfill your orders
  2. To provide order and shipping updates
  3. To respond to customer support inquiries
  4. To personalize your shopping experience
  5. To improve our website, products, and services
  6. To send you promotional offers and newsletters (only with your consent)


We do not sell, rent, or trade your personal data to third parties.


3. Sharing of Information


We may share your data with trusted third parties only for the following purposes:


  1. Payment processing (e.g., Stripe, PayPal, Hit-Pay, Atome)
  2. Logistics and delivery partners (e.g., courier services for local and international shipping)
  3. Marketing platforms (e.g., email marketing tools, analytics providers, and social media ad platforms such as Google Analytics, Meta Pixel — only with your consent where required)
  4. Legal obligations when required by law or regulatory authority


All third parties are required to protect your data and use it solely for the specified purposes.


4. Data Security


We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.


  1. SSL encryption is used during data transmission.
  2. Access to personal data is limited to authorized personnel only.
  3. Payment information is handled securely by third-party gateways and is not stored on our servers.


5. Retention of Data


We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.


6. Cookies Policy


Our website uses cookies and similar technologies to:


* Enable essential site functionality (e.g., cart and checkout)

* Analyze website traffic and usage

* Improve your browsing experience

* Offer personalized content and promotions


You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect site functionality.


7. Your Rights


Under Singapore’s Personal Data Protection Act (PDPA), you have the right to:


  1. Access your personal data
  2. Correct inaccurate or incomplete data
  3. Withdraw consent for marketing communications
  4. Request deletion (subject to legal and operational requirements)


To exercise these rights, please contact us at support@ratusan.com.sg.


8. Marketing Communications


You may choose to receive updates from us about promotions, product launches, or content. You can unsubscribe at any time via the unsubscribe link in the email or by contacting us directly.


We respect your inbox and your privacy.


9. Third-Party Links


Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.


10. Changes to This Policy


We reserve the right to amend this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.


📩 Contact Us

For any questions or concerns regarding this Privacy Policy, or to make a data access or correction request, please email us at:

support@ratusan.com.sg