FAQs

Help Centre

Frequently Asked Questions

Everything you need to know about Ratusan products, ingredients, certifications, and where to buy in Singapore.

Section A

About Ratusan Singapore

The brand, its products, and who distributes them in Singapore.

Ratusan is a wellness brand offering functional nutritional beverages and natural skincare. The range centres on plant-forward ingredients, MCT oil-enhanced meal replacements, and Bentong ginger as a hero botanical. Ratusan is a brand under Harta Mewah Sdn. Bhd., headquartered in Subang Jaya, Selangor, Malaysia.

Yes. Ratusan is available in Singapore through the following authorised channels:

Official Online Channels

Authorised Online Resellers

Authorised Retail Outlet (In-Store)
  • Taiwan U Choice — #B1-71 People’s Park Centre, 101 Upper Cross Street, Singapore 058357
    Independent 3rd-party retail outlet. Not operated by or affiliated with Botaniko.

Botaniko is the appointed sole authorised distributor of Ratusan in Singapore. Botaniko handles local fulfilment, customer service, bulk and corporate orders, and the broader wellness retail experience. Visit botaniko.sg for the full range and Singapore-specific promotions.

Yes. All five Ratusan SKUs sold in Singapore are Halal-certified by JAKIM Malaysia:

  • MCT Coffee, MCT Jasmine Black Tea, Tru-Protein, Tru-Quinoa — JAKIM MS1500 (cert ref: 1 070-11/2012)
  • Tru-Ginger Multipurpose Lotion — JAKIM MS2634 (cert ref: 3028-11/2023)

JAKIM Malaysia halal certification is recognised by MUIS Singapore. No separate MUIS certification is required for imported Malaysian halal-certified products sold in Singapore.

You can verify active certification status at halal.gov.my or via the Verify Halal app — scan the QR code on any Ratusan tin.
ProductVeganReason
MCT CoffeeNoContains milk protein (Foaming Creamer)
MCT Jasmine Black TeaYesFully plant-based
Tru-ProteinYesPlant-based proteins (soy, pea, brown rice)
Tru-QuinoaYesFully plant-based
Tru-Ginger LotionNoContains Beeswax (Gera Alba) — cruelty-free but not vegan

No. Ratusan is committed to cruelty-free formulation. Tru-Ginger Multipurpose Lotion carries the No Animal Testing logo confirmed on pack.

Store all Ratusan beverages and the Tru-Ginger lotion in a cool, dry place away from direct sunlight. Reseal tins tightly after opening to preserve freshness. Refrigeration is not required unless specified on the packaging.

Section B

MCT Coffee

Premix coffee with MCT oil, L-Carnitine, and Garcinia Cambogia. 300g tin, ~15 servings.

MCT Coffee is a functional instant coffee enhanced with Medium Chain Triglycerides (MCT), Coffee, Green Coffee, L-Carnitine, and Garcinia Cambogia. It is designed to deliver the satisfaction of coffee with added support for sustained energy, metabolism, and focus.

Yes. MCT Coffee contains milk protein via the Foaming Creamer in its formulation. It is not suitable for dairy-free, lactose-intolerant, or vegan diets.

If you have a dairy allergy or intolerance, please avoid MCT Coffee. MCT Jasmine Black Tea, Tru-Protein, and Tru-Quinoa are all dairy-free alternatives.

Yes. MCT Coffee is well-suited for keto and low-carb routines. It contains 2.8g of MCT per serving and 11.4g of carbohydrates per 20g serving. Many users enjoy it during intermittent fasting windows as MCTs may help support energy without significantly breaking ketosis for most people.

MCT Coffee contains caffeine from both Coffee and Green Coffee. The level is moderate and lower than standard espresso-based coffees, making it suitable for those who want a gentler lift. Avoid late-evening consumption if you are sensitive to caffeine.

Mix 2 scoops (20g) with 180ml of hot water. Stir well and serve. For a creamier finish, add a splash of plant-based milk to taste. 1–2 cups per day is the recommended range.

MCT Coffee contains: milk protein (from Foaming Creamer), caffeine (from Coffee and Green Coffee), and cocoa. Always check the full ingredient panel on pack.

MCT Coffee may be incorporated into a diabetes-friendly routine. However, please consult your healthcare professional before adding it to your diet if you have diabetes or are on glucose-management medication.

  • 300g standard tin — approximately 15 servings. Ideal for daily use at home.
  • 100g mini tin — approximately 5 servings. Perfect for travel, gym bags, or first-time trial.
Section C

MCT Jasmine Black Tea

Premix jasmine black tea with MCT oil, Biotin, and Gula Melaka. 375g tin, 15 servings.

MCT Jasmine Black Tea is a daily premix functional tea combining fully-fermented jasmine black tea, MCT oil from coconut, Gula Melaka (palm sugar), Biotin (Vitamin B7), L-Arginine, L-Lysine, and Bitter Melon Peptide. It is positioned as a beauty-from-within wellness tea that supports energy and nutrition.

No. MCT Jasmine Black Tea contains 17.8g of carbohydrates per serving, primarily from Gula Melaka palm sugar. While the MCT oil itself supports ketosis, the carbohydrate load makes this product better suited for general wellness routines than for strict ketogenic diets.

For a keto-friendly option, MCT Coffee (11.4g carbs per serving, 2.8g MCT) is the better fit.

No. MCT Jasmine Black Tea contains 0g lactose and is suitable for lactose-intolerant individuals and those following dairy-free diets. The formulation is fully plant-based.

Biotin (Vitamin B7) supports healthy hair, skin, and nail maintenance as part of a balanced diet. Each serving of MCT Jasmine Black Tea provides 1003 mcg of Biotin.

MCT CoffeeMCT Jasmine Black Tea
BaseCoffee & Green CoffeeJasmine black tea
CaffeineModerateLower (from tea)
Key add-onsL-Carnitine, Garcinia CambogiaBiotin, L-Arginine, L-Lysine, Bitter Melon Peptide
Keto-friendlyYesNo (17.8g carbs)
Dairy-freeNoYes
Best forMorning energy, low-carbAfternoon wellness, beauty-from-within

The product uses Gula Melaka (a low-GI palm sugar) and contains 3.8g of total sugars per serving. It is not a sugar-free product. If you have diabetes or are on glucose-management medication, please consult your doctor or dietitian before use.

Mix 2 scoops (25g) with 180ml of hot water. Stir well and serve. Can also be enjoyed over ice. 1–2 cups per day is the recommended range.

Section D

Tru-Protein

Mixed plant protein with Matcha, Tiger Milk Mushroom, BCAAs, and 18 grains. 450g tin, 15 servings.

Tru-Protein is a plant-based protein meal replacement combining soy protein, pea protein, brown rice protein, MCT oil, Tiger Milk Mushroom, Matcha, 18 wholegrains, BCAAs (L-Leucine, L-Isoleucine, L-Valine), and L-Cysteine. It provides 6.5g of protein per 30g serving and is high in dietary fibre and calcium.

No. Tru-Protein does not contain dairy or lactose, making it suitable for lactose-intolerant individuals. However, it does contain soy protein — please check if you have a soy allergy.

Tru-Protein contains:

  • Soy — Isolated Soy Protein, Soya Bean, Black Soy Bean
  • Tree nuts — Almond
  • Gluten-containing grains — Barley, Wheat Berry, Oat Powder

It does not contain dairy. Always check the full ingredient panel if you have known allergies.

Yes. Tru-Protein can be used as a meal replacement (e.g. busy mornings, post-workout) or as a supplement alongside your existing meals. It is not designed to fully replace all meals long-term — aim for a varied diet alongside.

Yes. Many users enjoy Tru-Protein post-workout to support muscle recovery, thanks to the BCAA and L-Cysteine content. It also works as a pre-workout meal replacement when consumed 30–60 minutes before training.

Yes. Tru-Protein is suitable for adults and children aged 4 and above. For children with specific health conditions, please consult a paediatrician.

  • 450g standard tin — 15 servings. Ideal for daily use at home.
  • 150g mini tin — approximately 5 servings. Perfect for travel, office, or sampling.
Section E

Tru-Quinoa

Mixed grains with tricolour quinoa, Black Sesame, MCT, and Tiger Milk Mushroom. 450g tin, 15 servings.

Tru-Quinoa is a comprehensive nutritional meal replacement combining tricolour quinoa (white, red, black), Black Sesame, MCT oil, Tiger Milk Mushroom, Purple Sweet Potato, Turmeric, Inulin, Galacto-oligosaccharides (GOS), and a blend of 8 wholegrains. It is rich in dietary fibre, calcium, and plant-based nutrients.

Tru-QuinoaTru-Protein
FocusWhole-grain, fibre-rich nutritionHigher protein density
Protein per serving2.6g6.5g
Key ingredientsTricolour quinoa, 8 grains, purple sweet potato, flaxseedSoy, pea, brown rice protein, BCAAs, L-Cysteine
Best forDigestive health, sustained energy, daily nutritionMuscle recovery, active lifestyles, protein top-ups

Many people enjoy Tru-Quinoa for breakfast and Tru-Protein post-workout.

Tru-Quinoa contains:

  • Soy — Organic Soy Milk, Isolated Soy Protein
  • Gluten-containing grains — Barley Malt Extract, Oat, Oat Bran

It does not contain dairy or tree nuts (as declared).

Tru-Quinoa can be incorporated into a diabetes-friendly diet thanks to its low-GI ingredients (purple sweet potato, quinoa, inulin). Please consult your healthcare professional before incorporating it into your routine, especially if you are on glucose-management medication.

Yes. Tru-Quinoa is suitable for adults and children aged 4 and above. For children with specific health conditions, please consult a paediatrician.

  • 450g standard tin — up to 15 servings (30g per serving). Best for everyday use.
  • 150g mini tin — approximately 5 servings. Great for travel, office, or sampling.
Section F

Tru-Ginger Multipurpose Lotion

Bentong ginger lotion with Vitamin E and lemongrass essential oil. 100ml tube.

Tru-Ginger is a multipurpose body lotion formulated with 100% pure Bentong ginger (Zingiber Officinale Root Extract and Root Oil), lemongrass essential oil, Menthol, Methyl Salicylate, and Vitamin E (Tocopheryl Acetate). It is designed for daily use to nourish, warm, and revitalise the skin.

Bentong ginger is a premium ginger varietal grown in the Bentong region of Pahang, Malaysia. It is celebrated for its high concentration of bioactive compounds (gingerols, shogaols), its warming properties, and its superior aroma compared to standard ginger varieties. Bentong ginger commands a premium in Asian wellness markets.

No. Tru-Ginger contains Beeswax (Gera Alba), which is an animal-derived ingredient. However, Tru-Ginger is cruelty-free — no animal testing is conducted, confirmed by the on-pack No Animal Testing logo.

Cruelty-free ≠ vegan. Tru-Ginger is cruelty-free but not suitable for strict vegan skincare routines.

Key actives in Tru-Ginger include:

  • Zingiber Officinale (Ginger) Root Extract & Root Oil — Bentong ginger botanical
  • Lemongrass (Cymbopogon Schoenanthus) Oil — natural essential oil
  • Menthol — natural cooling compound (not peppermint essential oil)
  • Methyl Salicylate — topical warming and soothing agent
  • Tocopheryl Acetate — Vitamin E, antioxidant skin conditioner
  • Beeswax (Gera Alba) — natural occlusive emollient

Tru-Ginger is alcohol-free, paraben-free, and synthetic-fragrance-free, making it suitable for most skin types including sensitive skin. As with any new product, patch-test on a small area (inner forearm) for 24 hours before broader use. Contains Menthol and Methyl Salicylate — avoid on broken skin.

Active ingredients including Menthol, Methyl Salicylate, ginger, and lemongrass essential oils warrant caution during pregnancy. Please consult your doctor or midwife before use during pregnancy or breastfeeding.

  • 100ml tube — standard size for home use and daily routines
  • 30ml tube (with bag hook/clip) — clip it to your bag, ideal for office, gym, or commuting
  • 10ml tube — ultra-compact for travel kits, handbags, or trying the product
Section G

Buying in Singapore

Where to find authentic Ratusan products in Singapore.

Ratusan is available through the following authorised channels in Singapore:

Official Online Channels
  • Shopee Mall SG — Ratusan’s official verified Shopee Mall store
  • Botaniko — sole authorised distributor in Singapore

Authorised Online Resellers

Authorised Retail Outlet (In-Store)
  • Taiwan U Choice — #B1-71 People’s Park Centre, 101 Upper Cross Street, Singapore 058357
    Independent 3rd-party retail outlet. Not operated by or affiliated with Botaniko.

No. ratusan.com.sg is a brand and education website. To purchase Ratusan products in Singapore, please use Shopee Mall SG, Botaniko, or any of the other authorised channels listed above.

Only purchase from the authorised channels listed on this page. The Shopee Mall SG store is verified under the ‘ratusan.sg’ username with the official Shopee Mall badge. Be cautious of unverified third-party listings, parallel imports, or social-media sellers — these may carry expired stock or counterfeit products.

Yes. For bulk, corporate wellness, gifting, or HORECA enquiries (cafés, gyms, hotels, postnatal centres), please contact Botaniko via botaniko.sg. Botaniko handles all partnership and bulk requests for the Singapore market.

Subscription availability depends on the channel. Check Shopee SG’s repeat-purchase tools and Botaniko’s offerings on botaniko.sg for the latest options.

Section H

Health, Safety & Usage

Suitability, dietary guidance, and regulatory information.

Yes. Products sold in Singapore through authorised channels comply with Singapore’s regulatory requirements for food/beverage and personal care products. Ratusan beverages are positioned as functional foods and meal replacements, not medicines or therapeutic products.

No. Ratusan products are nutritional supplements, functional beverages, and personal care products. They are designed to support general wellbeing as part of a balanced lifestyle. They are not intended to diagnose, treat, cure, or prevent any disease.

Always consult a qualified healthcare professional for medical concerns.
ProductKeto-FriendlyCarbs per serving
MCT CoffeeYes11.4g
MCT Jasmine Black TeaNo17.8g (from Gula Melaka)
Tru-ProteinNo18.7g
Tru-QuinoaNo21.6g

Yes. A common daily approach:

  • Morning: MCT Coffee or Tru-Quinoa for breakfast
  • Post-workout / mid-day: Tru-Protein
  • Afternoon: MCT Jasmine Black Tea
  • Daily skincare: Tru-Ginger lotion

Adjust to your goals, hunger cues, and caffeine tolerance.

  • Tru-Protein and Tru-Quinoa — suitable from age 4 and above
  • MCT Coffee and MCT Jasmine Black Tea — suitable from age 12 and above (caffeine content)
  • Tru-Ginger lotion — generally safe for older children; patch-test first and avoid use on infants

For children with specific health conditions, consult a paediatrician.

Outcomes vary by individual, baseline diet, lifestyle, and the product used. Ratusan products work best as part of a consistent, long-term wellness routine alongside a balanced diet and regular activity. Always consult a healthcare professional for personalised guidance.

Section I

Contact & Support

How to get help, follow Ratusan, or become a reseller in Singapore.

For Singapore-specific product questions, distribution, bulk orders, or partnership enquiries, please contact Botaniko via botaniko.sg.

For order status, delivery, returns, or refunds on Shopee Mall SG purchases, use Shopee’s in-app chat or contact the Ratusan official Shopee store directly at shopee.sg/ratusan.sg.

Singapore-specific channels are managed by Botaniko. For the parent brand’s content, follow:

For reseller, stockist, retail partnership, or HORECA enquiries in Singapore, please reach out to Botaniko via botaniko.sg with details about your business.

Leave a review on Shopee Mall SG under the product you purchased, or send your feedback to Botaniko via the contact form on botaniko.sg.

Still have questions?

Contact Botaniko directly or shop our full range on Shopee Mall SG.