Contact Us
For product enquiries, bulk orders, partnerships, or general feedback — reach us through the right channel and we’ll get back to you promptly.
How Can We Help?
Different queries are handled by different teams. Here’s who to contact for what.
Botaniko
For product questions, ingredients, dietary suitability, Singapore availability, wellness bundles, or general brand enquiries — Botaniko is your first point of contact.
Visit Botaniko →Shopee Mall SG
For order status, delivery tracking, refunds, or returns on purchases made through the Ratusan official Shopee Mall store — use Shopee’s in-app chat.
Go to Shopee Store →Wholesale & HORECA
For bulk orders, corporate wellness programmes, gifting, retail partnerships, or HORECA enquiries (cafés, gyms, hotels, postnatal centres) — contact Botaniko directly.
Enquire via Botaniko →Become a Reseller
Interested in carrying Ratusan products in your store, clinic, gym, or wellness centre? We’d love to hear from you. Send your business details to Botaniko for evaluation.
Apply via Botaniko →Get in Touch
Use the form to send us a message directly. We aim to respond to all enquiries within 1–2 business days.
Expected Response Times
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Where to Buy Ratusan
Find all purchase channels — online and in-store — on our Where to Buy page.
View All Purchase Channels →